The pictures shown are very nice but they do not tell you that you have to climb 4 flights of stairs to reach the apartment, and this is very difficult when you have to carry up your luggage. There is no elevator or lift. Floors do not appear to be clean and show mildew in the grout, so we made sure we wore our slippers or shoes at all times. They have a full shower but it is very small and tight. The area of the apartment is in an excellent area of Florence; very close to restaurants, shops, and famous sites to see, so this made it better for us. If the season is cold, there is a lock on the dial to raise the temperature in the apartment, so that can be uncomfortable. There is a refrigerator and a microwave oven. They leave you 2 towels total and nothing for the kitchen. We were told if we needed more towels, we would have to pay for them. We loved the area, but we would never stay in this apartment again.