In July 2012, the U.S. Department of Transportation fined Travelocity $180,000 after discovering that Travelocity's “flexible dates tool” did not always include fuel surcharges that were part of many international airfares in violation of the Department's rules requiring all carrier-imposed surcharges and fees to be included in every advertised fare. In addition, the DOT found that the customer was informed only on the final page before purchasing the ticket that some itineraries required a paper ticket with a minimum additional delivery fee of $29.95.[29]

Travelocity was created in 1995 through a joint venture between Worldview Systems Corporation and Sabre Holdings. The founding team at Worldview conceived of the idea in 1994 as an extension to their online travel database offering which had been distributed through Sabre, Bloomberg, AOL and many others. The founding team at Worldview joined with distribution partner Sabre in a 50-50 JV that resulted in the development and launch of Travelocity in 1995-1996. The founding members of the Travelocity team, responsible for the conception, development and launch at Worldview were: Steve Baloff (Founder, CEO), Sam Haugh (VP Operations), BD Goel (VP Engineering), Neil Checkoway (VP Marketing), Steve Bengston (VP Business Development), Helen Zia (Editor-in-Chief) and Katherine Chesbrough(CFO). Later in 1996, Worldview's investors (Advanced Publication and Ameritech) sold their stake in Travelocity to a subsidiary of Sabre Holdings and was run by long-time Sabre information technology executive Terry Jones.[4] As one of the pioneers of web-based disintermediation, Travelocity.com was the first website that allowed consumers the ability to reserve, book, and purchase tickets without the help of a travel agent or broker.[4] In addition to airfares, the site also permits consumers to book hotel rooms, rental cars, cruises and packaged vacations.[3]
Booking through Travelocity made my trip unbelievably easy. Everything was in one place on my phone. I booked my plane, hotels and transportation through Travelocity. It showed up on my phone in the order that it was scheduled. Everything was in one place. I arranged for long term parking separately. I could access it through my email but it was difficult in the midst of traveling to find it. Next time I will do everything through Travelocity! At one point I needed to check in to two different airlines. Thank goodness for Travelocity because all my information was there in one spot! Everything I booked was exactly as described. I read the reviews and looked at the descriptions and they were very accurate! The other thing that was very helpful was they attached maps of each airport I was in. This made things so much easier because I could see where I needed to go for my next flight! I will always use Travelocity in the future!!
Please be aware that construction is in progress to make improvements to the Terminal Entrance, Roadways and Terminal Parking Lots to provide additional parking spaces for free public parking and to improve the traffic flow to and from the Terminal area. Construction is underway and will continue through the end of November 2018. Signage will be in place for direction along with standard barricading for areas currently under construction for your guidance and safety. Thank you for using Abraham Lincoln Capital Airport and being aware of the construction while you are at at the Airport.
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