In August 2012, Travelocity faced a viral controversy when it offered a $200 coupon code to attendees at the National Federation of the Blind annual conference in Dallas. After the NFB posted the code on Twitter without mentioning the attendee restriction, Travelocity re-tweeted it without noticing the error but deleted the tweet a day later. After some travel blogs and message boards resposted the code, many ineligible travelers used the code. Travelocity responded by cancelling all trips that used the code who weren't on the list of attendees at the NFB annual conference. This resulted in a barrage of complaints from customers angry to see their trips suddenly cancelled.
In July 2012, the U.S. Department of Transportation fined Travelocity $180,000 after discovering that Travelocity's “flexible dates tool” did not always include fuel surcharges that were part of many international airfares in violation of the Department's rules requiring all carrier-imposed surcharges and fees to be included in every advertised fare. In addition, the DOT found that the customer was informed only on the final page before purchasing the ticket that some itineraries required a paper ticket with a minimum additional delivery fee of $29.95.
I booked a 3.5/4 star hotel at a great rate, 3 months prior to our New York trip. The trip was a birthday present to my son and it was our first time to the Big Apple. I had not received any communications from Travelocity about any changes but, when we finally arrived at the hotel, we found out the reservation was cancelled by their sister company, Expedia. On our first day in New York, I spent 4 hours on the phone with customer service who kept promising that they would fix it. We were tired and it was late so, we spent double the amount to stay the night at the hotel, who was nice enough to cut their rate in half for us. The following day, I called Travelocity for a follow up and was told a mixture of “you’re booked, you’re not booked” answers. They had not resolved the issue at all and we were faced again with paying double the amount to stay at the hotel. I finally demanded to speak to a supervisor who, after being on the phone for 6 hours this time, was able to book us to another hotel for the remainder of our trip. We couldn’t check in until the next day so, we had to pay for another night at the original hotel. Travelocity did credit us for most of the differences in hotel prices but they made it impossible for us to fully enjoy our vacation! The stress alone was taxing and I will never use them or Expedia again!!
Flight Orlando - Washington (MCO - DCA) $97+ Flight Minneapolis - Washington (MSP - IAD) $107+ Flight Minneapolis - Washington (MSP - DCA) $117+ Flight New York - Washington (JFK - DCA) $127+ Flight New York - Washington (LGA - DCA) $147+ Flight Boston - Washington (BOS - DCA) $155+ Flight Boston - Washington (BOS - IAD) $161+ Flight Fort Lauderdale - Washington (FLL - DCA) $168+ Flight Denver - Washington (DEN - DCA) $173+ Flight Santa Ana - Washington (SNA - DCA) $182+ Flight Chicago - Washington (ORD - DCA) $186+ Flight Dallas - Washington (DFW - DCA) $198+ Flight Los Angeles - Washington (LAX - DCA) $204+ Flight San Francisco - Washington (SFO - DCA) $206+
Like everything else here, Las Vegas hotels are paragons of excess. You could spend a week exploring the larger hotels, but since they have everything – from designer shopping malls to the world’s largest casinos – onsite, you’ll have little need to go elsewhere. Considering the lavishness of the suites and the exceptional, 24-hour service, you can bag one in these luxury Las Vegas hotels for a ridiculously low price, leaving you with plenty to splurge on everything else. There are some pretty ordinary, no-frills motels too, but when luxury comes at such low prices, it would be crazy to turn it down.