In the fall of 2001, Allegiant exited bankruptcy and the case was officially closed in early 2002.[14] In March 2002, Allegiant entered into a long-term contract with Harrah's to provide charter services to its casinos in Laughlin and Reno, Nevada.[15] At the same time, the airline acquired its first McDonnell Douglas MD-80 jetliner. From 2002 through 2004, the airline developed its scheduled-service business model. By 2004, Allegiant was flying from 13 small cities to Las Vegas offering bundled air and hotel packages.
On October 31, 2017, the final 757 was retired from service, leaving Allegiant with only their A320 Family and MD-80 series fleets. In November 2018, the last MD-88s operated by Allegiant were retired, with Allegiant now operating an all-Airbus fleet.[85] The move to the newer all-Airbus fleet has allowed Allegiant to benefit from lower fuel and maintenance costs, as well as operate in some airports which could not be served by the MD-80s.[58]
We arrived at the airport at 5:15 for our 7:15 flight. After two delays we received a text message from the company that the flight had been canceled. 35 minutes later an employee finally came out to announce the cancellation. As we started asking questions like “will we get our money back” or “do you have any more flights going out we can get on” each time a piece of paper was picked up and shaken in our faces and were told to read the paper just like everyone else. Worst service ever!!!!!! We were all states away from home with no where to go and no help from frontier. And our refund could be expected within two weeks. All I could think of is how I hoped everyone there could find funds to purchase another ticket to where they were going. Because last minute tickets are crazy expensive. I will never fly frontier again!!!! They gave me a $100 voucher off my next flight with them but I’ll never use it!!!
In December 2006, jetBlue, as part of their RTP plan, removed a row of seats from their A320s to lighten the aircraft by 904 lb (410 kg) and reduce the cabin crew size from four to three (per FAA regulation requiring one flight attendant per 50 seats), thus offsetting the lost revenue from the removal of seats, and further lightening the aircraft, resulting in less fuel burned.[16]

In December 2015, the FAA issued a letter of correction due to an incident where an Allegiant aircraft attempted to fly to Hector International Airport in Fargo, ND in late July 2015, which was at the time within a temporary flight restriction due to a rehearsal by the Blue Angels flight team for an upcoming air show in Fargo respectively.[60] The pilots flying the aircraft then declared a fuel emergency stating, "Yeah, listen, we're bingo (empty) fuel here in about probably three to four minutes and I got to come in and land." The pilots were scolded by the airport's tower who said, "Your company … should have been aware of this for a number of months," regarding the airspace restrictions which would have prevented flight to the airport. The pilots flying the aircraft were, at the time, the airline's vice president of flight operations and its director of flight safety.[61]

Allegiant Air has been closely monitored by the FAA due to many emergency landings and aborted takeoffs.[56] ABC interviewed a former Allegiant mechanic, who said "Dedicated steps were not being performed with maintenance manuals or even with general practices, before an aircraft is released."[57] Many of these incidents had involved Allegiant's aging MD-80 aircraft, which as of November 2018 have been replaced by newer Airbus A320 family aircraft.[58][50] 46 of the 86 aircraft have made emergency landings, all of which were on MD-80s.[59] The average age of Allegiant's MD-80 fleet was 29 years compared to less than 13 years for its Airbus fleet.[58]
I had to make some last minute travel changes and needed to SUBTRACT 2 days from my 9 day car rental reservation. The customer service agent refused to get me to her supervisor after I asked her multiple times because she was trying to charge me more money to take two days off my rental!!! Finally she told me she found something for $205 (my original rental was $268). I said, now that makes more sense. It's the same car? She said yes, I said lets make the change. Then AFTER she completed the transaction she told me that she hadn't added any of the taxes and fees so my new total is $277! Ten dollars more for two days less!! I told her that she mislead me and that she should be ashamed of herself and the company should be ashamed of itself. Obviously it doesn't care about the slew of ONE STAR reviews it has because it's not making any changes to help their customers!
jetBlue expanded service to the Caribbean, including to St. Maarten and Puerto Plata commencing January 10, 2008. With these additional destinations, jetBlue serves a total of twelve Caribbean/Atlantic destinations including Aruba; Barbados; Bermuda; Cancún; Nassau; Aguadilla; Ponce; San Juan, Puerto Rico; Santiago; and Santo Domingo, Dominican Republic.[citation needed]
In February 2002, the airline launched its first regional product, Frontier JetExpress, initially operated by Mesa Airlines using CRJ-200 regional jets. Similar to "express" operations of other carriers, Frontier JetExpress was targeted for markets to and from Denver that do not generate traffic sufficient to support Frontier's smallest mainline jet, the Airbus A318, but could still offer lucrative business with a smaller jet.
The airline tends to offer lower fares, which requires strict cost control.[33] Part of the airline's lower cost structure included operation of McDonnell Douglas MD-80 jets, which the airline can purchase and refurbish for as little as $4 million.[40] While the aircraft are less fuel-efficient than newer planes, Allegiant was able to purchase used MD-80s outright for one-tenth the cost of a new Boeing 737 although Allegiant has subsequently purchased used Boeing 757-200s, Airbus A319s and Airbus A320s.[13] (The 757s were acquired for its Hawaii service while the Airbus jets were beginning to replace MD-80 aircraft). As of November 2018, however, Allegiant no longer operates any MD-80 aircraft, relying instead on an all-Airbus fleet.[50] Given the low cost of ownership, Allegiant is able to operate its aircraft less (seven flight hours per day on average versus 13 hours per day at JetBlue Airways), which helps keep labor costs lower.[13] Overall, Allegiant operates with 35 full-time workers per plane compared to more than 50 at other carriers. Allegiant schedules their crew members so that they always return to their domicile at the end of the day, thus avoiding the need for hotel rooms which can be a costly expense for airlines.[40]
I fly a lot. I've never seen any flight that cannot be refunded within a 24 hour period. When shopping around, I will sometimes but 2 or 3 tickets before settling on one. Now I have. Travelocity sold me one. I called the airline and they were super helpful, as much as they could be. But the representative said she'd never seen a ticket like this either. She had no way of refunding it. And I don't necessarily have an issue with the restriction itself, I have an issue with it not being clear during the purchase process. And I further take issue with the customer service person telling me I'm a liar. Just crazy.
JetBlue Technology Ventures (JTV) [137] is a wholly owned subsidiary of JetBlue that was established in February 2016.[138] JTV is the venture capital arm of JetBlue that invests in and partners with early-stage startups in the travel, hospitality, and transportation space. Its mission is to improve the end-to-end experience of travelers everywhere. As of November 2018, JTV has invested in 21 startups, including hybrid planes,[139] machine learning algorithms,[140] and ground transportation.[141] Investments range in size from $250,000 to $1 million.[142]
In January 2008, Allegiant opened its sixth base at Washington's Bellingham International Airport. The airline bases two McDonnell Douglas MD-80 aircraft in Bellingham as part of the expansion.[19] Routes served exclusively from Bellingham include Las Vegas, Palm Springs, San Diego, San Francisco and Phoenix. Expansion in Bellingham has been largely driven by its proximity to Greater Vancouver, British Columbia.
The flight personnel and cabin crew where not friendly at all and continuously knocked my shoulders (which where wider than the sear backs) every time they came by and hit my right leg which I had placed on the outside of the seat in front of me as I had a brace on that leg and did say excuse me or I’m sorry the whole time that they hit my leg or my shoulder. By the way and I didn’t tell them but I have undergone reverse shoulder surgery on both of my shoulders/arms and I really don’t expect to get hit every time they pass me

Allegiant Air (G4) is an American low-cost carrier that is headquartered in a suburb of Las Vegas. Founded in 1997, the airline does not use hubs, but has designated more than 10 focus cities. These include McCarran International Airport (LAS), Fort Lauderdale–Hollywood International Airport (FLL), Los Angeles International Airport (LAX) and Orlando Sanford International Airport (SFB). Although Allegiant flies into some major airports, many of its destinations are smaller cities or secondary airports that serve larger cities. In total, the airline serves about 105 domestic destinations in 41 states. The airline's fleet of 81 aircraft are each configured with a single Economy Class cabin.
On October 22, 2008, jetBlue opened its new primary hub at John F. Kennedy International Airport (JFK), Terminal 5, or simply T5. The mostly new terminal, costing approximately $800 million,[41] partially encircles the historic TWA Flight Center, the former Trans World Airlines terminal designed by Eero Saarinen, which remains closed. According to the plan, passengers will eventually be able to check in for flights in the landmark building, then transfer to the new structure via the original passenger departing-arrival tubes from Saarinen's original terminal and its 1969 addition by Roche-Dinkeloo.[42]
The worst! I'll never book with them again. If you have to make any changes to your itinerary, they connect you to a phone operator who can barely speak English. When i tried to add another room she would read a script before we would proceed, then before she could finish the price would increase and she had to restart, including the damn script she had to read. This happened 4 times before i told them to F-off and just cancelled my room altogether
In November 2012, Frontier started low-frequency service between Orlando International Airport and Trenton–Mercer Airport near Trenton, New Jersey,[40] which, at the time, had no commercial service. Frontier later expanded service several times from Trenton, and as of June 2016 services 11 destinations. Frontier currently bases three aircraft in Trenton.[citation needed] Trenton Mercer Airport lies roughly equidistant between Philadelphia International Airport and Newark Liberty International Airport.[citation needed]
March 27, 2012: Flight 191 en route from New York City, to Las Vegas performed an emergency landing at Rick Husband Amarillo International Airport after the captain, Clayton Osbon, was locked out of the cockpit and subdued by passengers after he started acting erratically and ranting about terrorist. It is believed that Osbon suffered from an unspecified mental breakdown, and was treated by Northwest Texas Healthcare System. There were no fatalities.[148][149][150]
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On April 10, 2008, Frontier filed for Chapter 11 bankruptcy in reaction to the intent of its credit card processor, First Data, to withhold significant proceeds from ticket sales.[23][better source needed] First Data decided that it would withhold 100% of the carrier's proceeds from ticket sales beginning May 1.[24] According to Frontier's press release, "This change in practice would have represented a material change to our cash forecasts and business plan. Unchecked, it would have put severe restraints on Frontier's liquidity..." Its operation continued uninterrupted, though, as Chapter 11 bankruptcy protected the corporation's assets and allowed restructuring to ensure long-term viability.[citation needed] After months of losses, Frontier Airlines reported that they made their first profit during the month of November 2008, reporting US$2.9 million in net income for the month.[25]
The initial JetExpress partnership with Mesa ended in January 2004, when Horizon Air was selected to operate the routes. Horizon utilized slightly larger CRJ-700 regional jet aircraft on these routes. In August 2006, Frontier and Horizon ended their partnership.[64] While Frontier was generally pleased with Horizon's operation, the carrier decided that it needed to revisit the agreement and find a provider with additional regional jets to grow the operation. The last of the CRJ-700's was returned to the Horizon Air fleet on November 30, 2007.
In February 2012, Frontier Airlines cut five nonstop routes from Milwaukee. This move "reduced Frontier's daily departing flights out of Mitchell International from 32 to 18," or 56%. Frontier announced further layoffs in conjunction with this route change: up to 446 Milwaukee-area employees were affected by the job cuts that occurred between April 15 and April 30, 2012.[37] 

In January 2010, the airline celebrated its one-millionth passenger to fly out of Phoenix-Mesa Gateway Airport. Allegiant's parent company also announced that it had purchased 18 new MD-80 aircraft from Scandinavian Airlines.[20] In February 2010, Allegiant opened its ninth base at Grand Rapids' Gerald R. Ford International Airport in Michigan. The airline based two McDonnell Douglas MD-80 aircraft in Grand Rapids, but ended their airport's status in 2011. The airline continues to fly out of Grand Rapids in a reduced capacity.[21]
They lost my hotel reservation the 1st time a couple of years ago.  I received a credit of $100 that I was told wouldn't expire.  Tried to use it for my flight a couple of days ago and it expired.  I booked my flight and paid extra to be able to choose my seat.  When logging into United to choose my seat, the only option other than where they put me (last row of the plane by bathrooms and in a middle seat) was to pay for a more premium seat, paying an extra $50.  Called Travelocity in hopes that someone would help make it right, but there was nothing they could do.  Customer service at it's finest.  I thought I would give them another chance but this was the last.  I've never EVER had a problem with Priceline and will continue to use them.  Just booked my car and hotel with them when Travelocity could have rectified the situation and got that business as well.
Worst airline ever!!! Had the worst experience and will never fly with them again. Although the flights are fairly cheap, it is more worth your time to spend a few extra dollars to fly with another airline. My flight was cancelled twice, then delayed another time. They gave me a 30 min notice before the cancellation and I had driven 5 hours to the airport... completely ridiculous and do not recommend.

In February 2012, Frontier Airlines cut five nonstop routes from Milwaukee. This move "reduced Frontier's daily departing flights out of Mitchell International from 32 to 18," or 56%. Frontier announced further layoffs in conjunction with this route change: up to 446 Milwaukee-area employees were affected by the job cuts that occurred between April 15 and April 30, 2012.[37]


Allegiant Air (G4) is an American low-cost carrier that is headquartered in a suburb of Las Vegas. Founded in 1997, the airline does not use hubs, but has designated more than 10 focus cities. These include McCarran International Airport (LAS), Fort Lauderdale–Hollywood International Airport (FLL), Los Angeles International Airport (LAX) and Orlando Sanford International Airport (SFB). Although Allegiant flies into some major airports, many of its destinations are smaller cities or secondary airports that serve larger cities. In total, the airline serves about 105 domestic destinations in 41 states. The airline's fleet of 81 aircraft are each configured with a single Economy Class cabin. 

The airport director in Worcester, Massachusetts, felt that Allegiant reneged on a commitment to serve the airport for five years given the use of federal grants to assist its startup. However, the airline responded that the market was immediately unprofitable and starting service there was a poor decision; flights were reported to be 80% full.[51] Allegiant's flights average 90% full.[42]
In 1997, Maverick Airways was operating code share service for Frontier with de Havilland Canada DHC-7 Dash 7 STOL capable turboprops between Denver (DEN) and two destinations in Colorado: Grand Junction (GJT) and Steamboat Springs (SBS).[66] However, the service was short lived as Maverick encountered financial challenges and then ceased all flights.
During the last few days of June and the first few days of July 2015, jetBlue began charging for bags in certain booking classes, leaving Southwest Airlines the only major U.S. carrier to not charge for bags. For the classes in which bag check fees are charged (generally the lowest class of fares offered; jetBlue offers 3 classes of fares), the cost is $20 for the first bag and $35 for the second, which is the lowest in the United States besides Frontier Airlines with similar prices.[62]
On November 15, 2017 Frontier Airlines announced a $15 billion order for 134 additional A320neo family aircraft. The order, slightly revised under new owner Indigo, consists of 100 A320neo and 34 A321neo. The order also includes the conversion of the remaining A319neo to A320neo.[80] With this order, Frontier Airlines fleet has industry-leading fuel efficiency. The fleet is also one of the most modern and young, particularly in comparison to other low-cost carriers,[nt 1] at an average age of 5 years as of 2018.[81]
jetBlue also utilizes various forms of advertising media. They use print, online, and television ads as well as advertisements on popular social media sites including Hulu and YouTube. jetBlue emphasizes a secondary slogan, "If you wouldn't take it on the ground, don't take it in the air" poking fun at competitors with hidden fees, little, or no amenities and what jetBlue considers an unacceptable level of customer service.[97]
In April 2013, Frontier introduced a modified version of that livery,[85] keeping the iconic animals on aircraft tails, but dropping its former slogan and replacing "FRONTIER" with "FLYFRONTIER.COM", the company's website, in support of new marketing that focused heavily on the airline's web presence. This livery was only painted on a few newly delivered aircraft. Aircraft in the older livery received "FLYFRONTIER.COM" titles on engine nacelles.
Allegiant Air has been closely monitored by the FAA due to many emergency landings and aborted takeoffs.[56] ABC interviewed a former Allegiant mechanic, who said "Dedicated steps were not being performed with maintenance manuals or even with general practices, before an aircraft is released."[57] Many of these incidents had involved Allegiant's aging MD-80 aircraft, which as of November 2018 have been replaced by newer Airbus A320 family aircraft.[58][50] 46 of the 86 aircraft have made emergency landings, all of which were on MD-80s.[59] The average age of Allegiant's MD-80 fleet was 29 years compared to less than 13 years for its Airbus fleet.[58]

On October 25, 2016 JetSuiteX announced that JetBlue had made a minority equity investment in JetSuiteX. Part of the agreement also gave JetBlue a seat on JetSuite's board of directors. Reasons for the investment was outlined by CEO Robin Hayes "Our investment in JetSuite makes sense as we continue to execute on our west coast plan and invest in innovative ideas that reflect the disruptive spirit of JetBlue."[143] In JetBlue's 1st quarter 2018 investor call JetBlue's CFO Steven Priest Confirmed they currently hold about 10% [144] of JetSuiteX.
A November 2016 analysis by the Tampa Bay Times noted that Allegiant's planes were four times more likely to have in-flight failures than other major US airlines.[64] A 60 Minutes report by CBS News in 2018 continued to investigate the issues first raised by the Tampa Bay Times.[65] Public records cited in the investigation found that the airline had more than 100 serious mechanical incidents between January 1, 2016 and October 31, 2017, including "mid-air engine failures, smoke and fumes in the cabin, rapid descents, flight control malfunctions, hydraulic leaks and aborted takeoffs."[65] Other public records further revealed that Allegiant aircraft, on average, were nearly three and a half times more likely to have mid-air breakdowns than American, United, Delta, JetBlue and Spirit.[65]
Allegiant aims primarily to serve leisure travelers, particularly those in colder northern climates, going to warm-weather tourist destinations such as Punta Gorda, Tampa Bay, Las Vegas, Orlando, Los Angeles and Phoenix.[32] It also serves smaller destinations that see few direct flights by major carriers. Many of the airline's markets, such as Peoria, Illinois, are served only by commuter service requiring a connection at an airline hub.[33] In October 2009, Allegiant had competition on just five of its 136 routes.[34]
In the March edition of Airways Magazine, it was announced that once jetBlue partnered with Yahoo! and with BlackBerry producer Research in Motion, that the airline would offer free, limited Wi-Fi capabilities on a single aircraft, N651JB, an Airbus A320-232 dubbed "BetaBlue". People access e-mail with a Wi-Fi capable Blackberry, or use Yahoo!'s e-mail and instant messaging with a Wi-Fi capable laptop, while in flight over the US. LiveTV in Melbourne Florida, created and operated the "BetaBlue" prototype. The "BetaBlue" system utilized the bandwidth and infrastructure of defunct Airfone.[32]
In 2007, jetBlue was also facing reliability problems with its Embraer 190 fleet. For a couple of months, jetBlue contracted ExpressJet to operate four Embraer 145 regional jets on behalf of jetBlue. While this was going on two E-190 aircraft at a time were sent to an Embraer maintenance facility in Nashville, Tennessee.[19] ExpressJet operated routes between Boston Logan and Buffalo, New York and Washington Dulles, and between New York–JFK and Columbus, Ohio (has terminated) and Richmond, Virginia.[20]
As jetBlue gained market share, they found a unique positioning where they competed with other low-cost carriers (e.g. Southwest, and Frontier), as well as major carriers (e.g. American, United, and Delta). Amenities such as their live in-flight television, free and unlimited snack offerings, comfortable legroom, and unique promotions fostered an image of impeccable customer service that rivaled the major airlines, while competitive low fares made them a threat to low-cost no-frills carriers as well.[94]

In July 2007, the airline partnered with 20th Century Fox's film The Simpsons Movie to become the "Official Airline of Springfield".[26] In addition a contest was held in which the grand prize would be a trip on JetBlue to Los Angeles to attend the premiere of the film. The airline's website was also redecorated with characters and their favorite jetBlue destinations and the company was taken over by the show/film's businessman villain Montgomery Burns.[27]
The TWA Hotel is the TWA Flight Center structure currently being rebuilt as 505-room hotel, preserving the Eero Saarinen headhouse while replacing the structures on either side of the headhouse. Situated in front of JetBlue's JFK terminal, JetBlue has stated that it estimates the ownership of the hotel would be between 5–10% of the final total investment.[138] The hotel will be an effective replacement for the Ramada Plaza JFK Hotel on the north end of the airport grounds in Building 144, which closed in 2009.
On November 15, 2017 Frontier Airlines announced a $15 billion order for 134 additional A320neo family aircraft. The order, slightly revised under new owner Indigo, consists of 100 A320neo and 34 A321neo. The order also includes the conversion of the remaining A319neo to A320neo.[80] With this order, Frontier Airlines fleet has industry-leading fuel efficiency. The fleet is also one of the most modern and young, particularly in comparison to other low-cost carriers,[nt 1] at an average age of 5 years as of 2018.[81]
The worst! I'll never book with them again. If you have to make any changes to your itinerary, they connect you to a phone operator who can barely speak English. When i tried to add another room she would read a script before we would proceed, then before she could finish the price would increase and she had to restart, including the damn script she had to read. This happened 4 times before i told them to F-off and just cancelled my room altogether
In late 2009 Republic began to consolidate administrative positions and moved 140 jobs from the Frontier Airlines Denver headquarters to Indianapolis, Indiana.[29] Shortly after that, in January 2010, Republic Airways announced that it would move all of its executives to Indianapolis.[30] In February the Denver Business Journal stated that the headquarters would be moved "soon".[31] Despite this, according to the Denver Business Journal, Frontier Airlines will still maintain a local headquarters in Denver to house Training, Marketing, Customer Reservations, and Scheduling & Planning teams after extending its lease on the building through 2020.[citation needed]

Frontier took delivery of its first Airbus aircraft (an A319) in 2001 and simultaneously launched with it DirecTV in-flight television along with a new company livery. Frontier Airlines was the launch customer[20] of the Airbus A318 in 2003. In mid-April 2005, Frontier officially became an all-Airbus fleet, retiring its last Boeing 737.[citation needed] 

In July 2017, Frontier announced 21 new cities and 84 new routes. These cities include Buffalo, Charleston, S.C., Pensacola, Jackson Hole, Palm Springs, San Jose, Reno, Little Rock, and Tulsa. Destinations that saw a significant bump-up in new service include Austin, Cincinnati, Long Island/Islip, N.Y., Miami, Orlando, Providence, San Antonio, and Tampa.[68]
The company had charter contracts with Caesars Entertainment to ferry customers to Caesars casino properties through Reno-Tahoe International Airport, Laughlin/Bullhead International Airport and Tunica Municipal Airport.[48] These contracts ended in December 2012 when Caesars Entertainment signed a new contract with Republic Airways to provide the charter service to Caesars properties in Atlantic City, New Jersey, Tunica, Mississippi and Laughlin, Nevada.[49]

Frontier was ranked in an airline quality rating report by Embry-Riddle Aeronautical University and Wichita State University in 2015 as one of the five worst airlines in the United States, especially due to its rate of customer complaints and bumped passengers.[88][51][89] The airline also had relatively poor on-time performance, and the waiting time for help when calling the airline on the phone was reported to have risen to two hours or more.[90]


So I call travelocity, and long story short, they end up telling me that the Freemount hotel has no available rooms for those nights. Completely shocked, I explain that the $630 has already been debited from my account. To which they explain "don't worry were going to refund that money"I ask "when?"... and they tell me IN A WEEK. I explain that I'M ALREADY IN VEGAS AND NEED A HOTEL. To which they say that they will find me another hotel nearby with the same availability.
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