In 2014, Frontier announced it would be transitioning into an ultra-low cost carrier. Frontier will also cut several flights and jobs at their Denver hub and transition them to different markets. On January 16, 2015 Frontier announced that it will close both its Denver and Milwaukee call centers, laying off 1,300 employees and outsourcing the jobs to call center company, Sitel, which operates a large call center for Frontier in Las Cruces, New Mexico. As part of its transition to an ultra-low-cost airline, Frontier Airlines joined Spirit and Allegiant in June 2015 in removing its toll-free telephone number for customer service.
In 2009, jetBlue announced that it was looking for a new headquarters location, and was considering moving either within the New York City metropolitan area or to the Orlando, Florida area. In April 2009, Helen Marshall, the president of the Borough of Queens, said that the City of New York was trying to keep JetBlue in the city; in January 2010, the CEO of JetBlue, Dave Barger, and Governor of Florida Charlie Crist met in Tallahassee, Florida to discuss a possible move to Orlando. A decision was expected by March 2010, although a move would not happen until 2012, when its lease in the Forest Hills Tower expired.
We arrived at the airport at 5:15 for our 7:15 flight. After two delays we received a text message from the company that the flight had been canceled. 35 minutes later an employee finally came out to announce the cancellation. As we started asking questions like “will we get our money back” or “do you have any more flights going out we can get on” each time a piece of paper was picked up and shaken in our faces and were told to read the paper just like everyone else. Worst service ever!!!!!! We were all states away from home with no where to go and no help from frontier. And our refund could be expected within two weeks. All I could think of is how I hoped everyone there could find funds to purchase another ticket to where they were going. Because last minute tickets are crazy expensive. I will never fly frontier again!!!! They gave me a $100 voucher off my next flight with them but I’ll never use it!!!
In 2011, JetBlue made interline agreements with Virgin Atlantic and Jet Airways, both of which have since been terminated. Since 2012, JetBlue has had an interlining agreement with Air China. It also established an interline agreement with Porter Airlines connecting from Billy Bishop Toronto City Airport to US destinations through Boston and Newark.
It prefers to use smaller/secondary airports where landing fees cost less, such as Orlando Sanford International Airport. At Phoenix-Mesa Gateway Airport, Allegiant is now the only carrier. However, since 2015, Allegiant has been growing at major airports, such as Cincinnati, Denver, Memphis, Los Angeles, Raleigh/Durham, Indianapolis, and San Antonio.
In July 2012, Allegiant announced the future addition of the Airbus A319-100 aircraft to its fleet. The aircraft are used and formerly belonged to easyJet and Cebu Pacific. All of them are high-density A319s, fitted with four overwing exits, allowing 156 seats. Two former easyJet aircraft entered service in 2013, with another in 2014 and an additional six in 2015. In December 2012, Allegiant cancelled the agreement with Cebu Pacific citing an inability to agree on economic provisions. On May 1, 2013, Allegiant purchased another A319 aircraft previously operated by easyJet that would enter service in the third quarter of 2013. On February 23, 2015, Allegiant purchased six more A319s from Cebu Pacific.